Letter to BMW Corporate Leadership regarding performance management
Letter to Executive Vice President of Customer Care of Comcast regarding proactive customer service

I have little interest in people who armchair quarterback the state of our lives and the ways we interact with each other.

If you see something, say something.

“When the system does not work, get in bed with it and help fix it. There is no room for arm chair quarterbacks in my presence…when you find a problem, either suggest a way to fix and help in making it so, or STFU! :)”I forwarded the letters I’ve written above to my team recently with the following header:

  1. What do you complain about yet have not provided meaningful ideas which could improve things?
  2. How much time do you spend complaining about the way things are versus thinking about how to create the way things should be?
  3. How much time do you spend articulating your grievances versus learning about new approaches that might mitigate them?

Answer all those honestly and then get back to me.



Posted by Jason Krech

Faith, accountability, and dismissing any notion of being flawless are benchmarks of cool people. (Opinions are my own and represent no organization, corporation, or other entity I may be affiliated with.)


  1. […] got 60%+ of the US population armchair quarterbacking, likely operating without clear understanding of the issues, and actually defining the […]



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